FAQ - Frequently Asked Questions



How can I edit my personal informations ?

Simply login to your account with your username or e-mail address and click on « My Settings » in order to change all your informations.

How can I change my password ?

Simply login to your account with your username or e-mail address and click on « My Settings » in order to change your password.

Can I delete my Cuboyo account ?

Yes, it is possible to delete your user account. Simply contact our customer service and we will make the necessary.

I have problems to login, what should I do ?

Make sure the username or e-mail address is correct and enter your password. Then request a new password if the login still does not work.

Is Cuboyo available in my country ?

Yes, Cuboyo is available in all countries of the world and the only condition for purchasing objects is to have a Paypal account and/or credit card.

What is Cuboyo exactly selling ?

Cuboyo is selling the STL (stereolitography) file. So when you click on the « Buy it now » button and pay for your object, you will receive a STL file that you can use to print your object on a 3D printer.

Do I need a 3D printer to use Cuboyo ?

The file you receive when placing your order has to be printed on a 3D printer. But don’t worry, even if you don’t own one, just ask around you, one of your friend might have purchased one recently.

How many times can I print my object ?

You can print the object as many times as possible.

Do I own the rights of the object ?

You don’t own the copyright of the object. You are just allowed to use it for your own leisure and cannot sell it.

Can I distribute my STL file on the internet ?

The STL files you purchase on Cuboyo cannot be distributed on any website, whether it is your personal blog or your Facebook page. It is strictly forbidden to distribute, sell or make any profit from the files purchased on Cuboyo.

How do I design an object for Cuboyo ?

You have to download a CAD (computer-assisted design) software in order to create beautiful objects for Cuboyo. Please visit the « 3D printing » page for more informations.

Is there a limit to the number of objects?

There is absolutely no limit to the amount of objects you can publish on Cuboyo. The sky is the limit !

How quickly do I get paid ?

Cuboyo pays its designers once a month, if the pending amount is above a certain threshold.